Return Policy

• Due to hygiene issues, the product can only be returned due to factory defect. There is not a comfort or sleeping satisfaction guarantee, a product that is not suitable to your comfort (i.e. too soft or too hard) is not a fault. Fossfalkes HK will interchange the same product or product with same or higher value that has been purchased if the original product is not available
• Orders cannot be amended or voided after confirmation and no refund request will be accepted.
• There will be a credit card penalty charge from our credit card service provider, so we cannot refund fully if there are any request of exchange, please kindly understand.
• In case of any dispute, the determination of Fossflakes HK shall be final.